Find quick answers to common questions about Valentine Bird Studio. For detailed information about shipping or returns, please visit the relevant customer care page.
Frequently Asked Questions
WHERE CAN I FIND INFORMATION about shipping?
Learn More About Shipping & Delivery
WHERE CAN I FIND INFORMATION ABOUT RETURNS AND EXCHANGES?
Learn More About Returns & Exchanges
How do I choose the right size?
Please consult the Size Guide available on each product page and in our Customer Service section.
If you are unsure which size to choose, please contact us and we will be happy to assist you.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once processing has begun.
Will sold-out products be restocked?
Selected products may be restocked depending on availability and demand. Subscribe to our newsletter for restock announcements and collection updates.
Are product colours shown accurately?
We make every effort to display product colours accurately. However, colours may appear slightly different depending on your screen and device settings.
Where can I find my order confirmation?
An order confirmation will be sent to the email address provided during checkout. Please check your spam or promotions folder if you cannot find it.
You can also find it in the Orders section of your account.
How can I contact Valentine Bird Studio?
For product questions, order assistance or general enquiries, please visit our Contact Us page.