Returns & Exchanges

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, you must notify us of your decision before the 14-day withdrawal period expires. After notifying us, you must return the item within a further 14 days.
Please handle and inspect items with care and only as you would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the item.
To help us process your return, please return items clean, unwashed and not worn beyond what is necessary to try them on, where possible, with the original tags attached and in the original packaging.
How to Request a Return?

To exercise your right of withdrawal, you may use the online withdrawal function available on our website or send us a clear statement of your decision through our Contact Us page.

Please include:

  • your full name;
  • your order number;
  • the item you wish to return;
  • the reason for the return, if you wish to share it. Providing a reason is optional and does not affect your right of withdrawal.

Please wait for our return instructions where possible. This does not affect your right of withdrawal or the 14-day deadline for sending the item back.
Return Shipping

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service and retaining proof of postage, as this may be required to confirm that the return was sent within the applicable return period.
Exchanges

We are currently unable to offer direct exchanges.
If you require a different size or product, please return the original item and place a new order, subject to availability.
When Will I Receive My Refund?

Where you withdraw from the entire order, we will also refund the cost of our least expensive standard delivery option. Additional costs resulting from your choice of an express or premium delivery service are non-refundable.
We will issue the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back, whichever occurs first.
After the refund has been issued, please allow several business days for it to appear, depending on your bank or payment provider.
Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
Faulty, Damaged or Incorrect Items

Please inspect your order after delivery.
If you receive a damaged, faulty or incorrect item, contact us as soon as possible and include your order number and, where possible, clear photographs of the issue.

Your statutory rights are not affected by this Return Policy. Under applicable consumer law, you may be entitled to a repair, replacement, price reduction or refund where an item is faulty, damaged or not as described. We will cover reasonable return shipping costs for confirmed faulty, damaged or incorrect items.
Non-Returnable Items

Certain sealed goods may not be eligible for withdrawal where they are not suitable for return for health protection or hygiene reasons and the seal has been removed after delivery. Any applicable restriction will be clearly identified on the relevant product page before purchase.